Global Protocols offers its users expert support for its software on any product that runs a version of SkipWare® or SkipWare-Mobile™. Users are eligible for this support if they are either within their authorized warranty period, or have purchased a Mainteance Plan from Global Protocols. Authorized users are entitled to phone and email technical support, as well as patches, bug fixes and feature releases. Global Protocols does not provide support for its partners' hardware platforms, nor does it provide support for its software when run on 3rd-party platforms not affiliated with authorized licensors of Global Protocols.

Maintenance plans are available for 12-month intervals as either individual licenses or as a site-wide license.

Trouble Calls

To contact Global Protocols Support, call 1.866.SKIPWARE or send email to support@globalprotocols.com. Please be prepared to provide your maintenance agreement authorization number and the serial number(s) for the device running SkipWare® or SkipWare-Mobile™, and an authorized Global Protocols support representative will be happy to assist you with.

The following versions of SCPS-M™ and SkipWare® are currently available and eligible for licensing and Maintenance Plans:

SkipWare®

SkipWare v. 4.3.

Release Features and bug fixes:

1. Path MTU Discovery (PMTUD)
2. Error tolerant congestion control.
3. Tolerance for packet reordering.
4. Support for large queues with congestion control.

SkipWare v. 4.4.0.

Release Features:

1. Support for acceleration of upto 3200 connections
2. Connections beyond that bypassed

SkipWare v. 4.4.0.8

Release Features and bug fixes:

1. Watchdog timer support for new hardware
2. Minor bug fixes from 4.4.0.7

SkipWare-Mobile™

1. SCPS-M™ v. 1.1

Core to Global Protocols technical disciplines is wireless network emulation testing. Prior to each SkipWare release, our software is subjected to a rigorous battery of performance tests, emulating our end users' real-life operational and environmental conditions. Discouraged by the absence of high-fidelity wireless and satellite emulation software in our industry, Global Protocols engineers took the initiative to build the SkipLink™ network simulation software package.

SkipLink is a software-based emulation product that simulates error, latency and the queuing behaviors common in modern networking. SkipLink includes:

• Router or bridge modes
• SCPC, FDMA and TDMA bandwidth allocation behaviors
• Two Independently-configurable WAN links
• Configurable round trip time (RTT)
• Configurable queue settings with taildrop, RED, or ECN
• Configurable MSS/MTU sizes
• WAN rates up to 155 Mpbs
• Error models and packet reorder (.1%-10%)
• Command line user interface
• Automated test scripts
• Packet capture diagnostic tool and stats display
• SCPS accept/reject toggle for testing SCPS and non-SCPS interoperability

Global Protocols is pleased to make this software available to the wireless user community as a freeware software package. We hope that this freeware distribution will improve the community's emulation testing and QA processes, and we encourage questions, suggestions and other feedback that might add to the quality of the software. Skiplink can be FTP downloaded by going here.